**Return Policy**
**Monaco D’ Jewelry LLC**
At Monaco D’ Jewelry LLC, we strive to provide you with the highest quality jewelry and accessories. We are confident that you will be pleased with your purchase; however, we understand that there may be situations where returns or exchanges are necessary. Please read our return policy carefully.
**All Sales Are Final**
We regret to inform you that all sales made at Monaco D’ Jewelry LLC are final. We do not accept returns or exchanges for any products unless the item received is damaged or defective.
If your jewelry was purchased through Acima, Snap Finance or Progressive Leasing please contact them since they own the merchandise after the transaction is finished.
**Damaged or Defective Items**
In the unlikely event that you receive a damaged or defective item, please contact us within [insert number of days] days of receiving your order. We will provide instructions on how to return the item for inspection and assessment. If the item is found to be genuinely damaged or defective, we will replace it with an identical item, or issue a refund for the full purchase price, including shipping costs.
**Contact Us**
If you believe you have received a damaged or defective item, please contact us immediately at [insert contact email or phone number] with your order details and a description of the issue. Our customer service team will assist you promptly.
**Changes to This Policy**
Monaco D’ Jewelry LLC reserves the right to modify or update this return policy at any time. Any changes to the policy will be posted on our website.
Thank you for choosing Monaco D’ Jewelry LLC for your jewelry needs. We appreciate your understanding of our return policy, and we are committed to providing you with exceptional products and customer service.
*Last Updated: 10/01/2023*
Shipping Policy
Welcome to Monaco D’ Jewelry LLC, your destination for exquisite jewelry and accessories. We're committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand our procedures and options.
Shipping Methods
We offer several shipping methods to cater to your preferences:
- Standard Shipping: Our default shipping option, delivering your order within 3-5 business days.
- Express Shipping: For those who want their items sooner, we offer express shipping, with delivery within.1-2 business days.
Shipping Costs
Shipping costs are calculated based on your order total and the selected shipping method. We offer free standard shipping for orders over $300. For express shipping, additional charges apply.
Shipping to Canada and Puerto Rico
Monaco D’ Jewelry LLC is pleased to serve customers in Canada and Puerto Rico. We offer shipping options to these destinations. Please note that shipping costs and delivery times may vary depending on your location.
Order Processing
We strive to process and ship your order as swiftly as possible. Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Insurance and Signature Requirement
For your peace of mind, all shipments from Monaco D’ Jewelry LLC are fully insured. In addition, a direct signature is required upon delivery to ensure the security of your package. This means that someone must be present at the designated shipping address to sign for the package when it arrives.
Change of Shipping Address
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed. Also there is a fee involved in case the changes can be arranged.
Lost or Delayed Shipments
In rare cases where your shipment is lost or delayed, please contact us immediately.
We will work with our shipping partners to resolve the issue promptly and ensure your satisfaction.
Questions or Concerns
If you have any questions or concerns regarding our shipping policy or your order's status, please reach out to our dedicated customer service team at info@monacodjewelry.com or (305) 603-7405. We are always here to assist you.
Thank you for choosing Monaco D’ Jewelry LLC. We look forward to delivering exquisite jewelry to your doorstep with care and efficiency.
Last Updated: 10/01/2023