Refund policy

🔄 Moanco D Jewelry - Return and Refund Policy

Last Updated: March 2026

At Moanco D Jewelry, we take pride in the craftsmanship and quality of our gold and diamond jewelry. We understand that purchasing jewelry is a significant investment, and we are committed to ensuring your satisfaction. This policy outlines the conditions under which returns, refunds, and exchanges are available.

1. Summary of Key Terms

2. Important Notice: FINANCED & LEASED ITEMS

Items purchased through lease-to-own or financing companies (including but not limited to Acima, Progressive Leasing, Katapult, or similar third-party financing providers) are FINAL SALE and are NOT eligible for return or refund under any circumstances.

By selecting these payment options at checkout, you acknowledge and agree that:

• All financed/leased purchases are non-refundable and non-returnable

• No exchanges will be permitted

• This policy applies regardless of the item's condition or time since purchase

• You are responsible for all payments per your agreement with the financing company

This policy is necessary due to the nature of third-party financing agreements and the immediate disbursement of funds to us upon approval.

3. Return Eligibility

Eligible Items:

• Ready-to-wear jewelry (paid via credit card, debit card, or cash) returned within 14 days of delivery

• Items must be unworn, undamaged, and in original condition with all packaging and certificates

• Original proof of purchase required

Non-Returnable Items:

• All items purchased through financing/lease-to-own companies (Acima, Progressive Leasing, etc.)

• Custom-designed pieces, special orders, and made-to-order jewelry (these are crafted specifically for you and cannot be resold)

• Engraved or personalized items

• Earrings and pierced jewelry for hygiene reasons

• Items resized or altered by a third party

• Items showing signs of wear, damage, or alteration

• Gift cards

• Items purchased more than 14 days ago

4. Refunds & Exchanges

Standard Returns:

• Approved returns are eligible for a refund to the original payment method, minus any applicable fees

• No store credit is offered—only refunds to original payment method

• Refunds will be processed within 10-14 business days after we receive and inspect the returned item

• Original shipping fees are non-refundable

• For international orders, customs duties, taxes, and shipping costs are not refundable

Restocking/Processing Fees:

• A minimum 10% restocking fee may be applied to cover order preparation, handling, and processing costs

• This fee is non-waivable as we do not offer store credit

Exchanges:

• Exchanges are processed like returns; you receive a refund (minus fees) and place a new order

5. Custom & Made-to-Order Jewelry

Custom/Made-to-Order Items:

• These items are created only upon customer order and undergo specialized manufacturing

• Cancellation within 2 days: Full refund

• Cancellation after 2 days: Refund after deducting making charges and stone charges

• Once production begins, custom orders are non-cancelable and non-refundable

Engraved/Personalized Items:

• Final sale and cannot be returned or exchanged unless faulty

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item :

1. Contact us within 7 days of receipt at info@monacodjewelry.com

2. We will assess the issue and provide:

   • Repair at no cost, or

   • Replacement of the same or equivalent value, or

   • Full refund including original shipping costs

Return shipping costs for faulty/incorrect items are covered by us.

Quality Assurance:

• All diamonds are sourced with certifications (GIA/IGI where applicable)

• If the characteristics of your diamond differ from the certificate, we will accept return/exchange accordingly

7. Return Process

To initiate a return, exchange, or refund :

Step 1: Email us at info@monacodjewelry.com with:

• Your order number

• Reason for return

• Photos of the item (if applicable)

• Proof of purchase

Step 2: We will provide:

• A Return Merchandise Authorization (RMA) number

• Return shipping instructions

Step 3: Securely package the item with:

• All original packaging

• Certificates and paperwork

• RMA number clearly marked

Return Address:
Moanco D Jewelry
8410 W Flagler St #107B
Miami, FL 33144
USA

Important Shipping Notes:

• Customers are responsible for return shipping costs unless the item is faulty/incorrect

• We recommend using a tracked and insured shipping service

• We are not liable for items lost or damaged during return transit

• Return shipping fees are non-refundable

8. In-Store Returns (Miami Customers)

If you prefer to return in person at our 8410 W Flagler St #107B location :

• Bring the item, all original packaging, and proof of purchase

• In-store returns processed immediately upon inspection

• Same eligibility criteria apply

• Note: Items purchased through financing/lease-to-own companies cannot be returned in-store either

9. Gift Returns

If the item was purchased as a gift :

• Gift recipient: Refund will be issued to the original purchaser's payment method (we do not issue store credit)

• Original purchaser: Refund will be issued to the original payment method

10. Holiday Extended Returns

For purchases made between November 1 and December 24, 2025 :

• Extended return window through January 15, 2026

• Standard eligibility and fee policies still apply

• This extension does NOT apply to financed/leased items, which remain final sale

11. Contact Information

For questions regarding our Return and Refund Policy :

Moanco D Jewelry
8410 W Flagler St #107B
Miami, FL 33144
Email: info@monacodjewelry.com
Phone: (305 603-7405
Store Hours: Monday-Saturday, 10am-6pm