Shipping policy

oanco D Jewelry - Shipping & Delivery Policy

Last Updated: March 2026

This Shipping & Delivery Policy is part of our Terms and Conditions and applies to all orders placed on monacodjewelry.com, through our Shopify store, and any marketplace listings.

1. Order Processing & Jewelry-Specific Handling

Processing Time

  • In-stock jewelry items typically ship within 1-3 business days after payment confirmation .

  • Items requiring ring sizing, engraving, or customization may take 5-10 business days depending on complexity .

  • Diamond pieces may require additional quality inspection before shipment.

Pre-Orders & Backorders

  • If your item is not immediately available, we will notify you within 8 hours of ordering with an estimated dispatch date .

  • Pre-order customers receive priority processing when inventory arrives .

Peak Season Notice
During holidays and peak periods, processing times may extend slightly. We appreciate your patience and will notify you of any significant delays .

2. Shipping Methods & Carriers

We partner with trusted, insured carriers for all shipments:



Carrier Service Type Typical Use
FedEx International Priority & Economy High-value international orders 
UPS Ground & Expedited Domestic U.S. shipments 
USPS Priority Mail / Registered Mail Lower-value domestic orders 
DHL Express Worldwide Premium international delivery 

Shipping Security

  • All shipments over $500 require a signature upon delivery 

  • Packages are fully insured for the order value during transit 

  • Discreet packaging with no external indication of jewelry contents 

3. Shipping Costs & Free Shipping Thresholds

Domestic Shipping (United States)



Order Value Shipping Method Cost Estimated Transit*
Under $150 USPS Priority / UPS Ground $12.95 flat rate 3-7 business days
Over $150 Standard Ground FREE 3-7 business days
Any value FedEx 2-Day Air $25.00 2 business days
Any value FedEx Next Day Air $50.00 1 business day

*Transit times begin after processing 

International Shipping



Region Standard Express Notes
Canada & Mexico $35.00 (7-12 days) $50.00 (3-5 days) Duties may apply 
Europe $45.00 (7-14 days) $65.00 (3-5 days) VAT/duties may apply
Rest of World $55.00 (10-21 days) $75.00 (4-7 days) Customs fees apply

Free International Shipping on orders over $1,000 USD .

4. In-Store Pickup (Miami Customers)

Moanco D Jewelry - 8410 W Flagler St, Miami, FL 33144

  • Ready for pickup: Typically within 2 business days 

  • Hours: Monday-Sunday, 10:00 AM - 6:00 PM

  • Process: You will receive an email confirmation when your order is ready. Please present your order confirmation and valid ID when collecting .

  • Orders paid via certain payment methods may require the original purchaser to collect in person .

5. International Shipping & Customs

Duties, Taxes & Fees

  • For shipments to most countries, all taxes and import duties are calculated and displayed at checkout .

  • For destinations where duties cannot be prepaid, these charges are the customer's responsibility .

  • Customs policies vary widely; contact your local customs office for specific information .

Countries We Cannot Ship To
Due to security, insurance, or regulatory restrictions, we currently cannot ship to:

  • Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Portugal, Switzerland 

  • Afghanistan, Cuba, Iran, North Korea, Russia, Syria, and others (see full list in our Terms) 

6. Tracking & Delivery Confirmation

Once your order ships:

  1. You will receive a dispatch confirmation email with tracking number 

  2. Tracking information will show estimated delivery date and transit updates

  3. High-value shipments are monitored until confirmed delivered

For security reasons, we recommend providing a valid phone number at checkout so carriers can contact you if needed .

7. Delivery Issues: Delays, Lost, or Damaged Packages

Delayed Shipments

  • If delivery is delayed beyond the estimated timeframe, contact us within 14 days so we can initiate a carrier investigation .

  • We will notify you promptly of any known delays from our side .

Lost Packages

  • If a carrier investigation confirms loss, we will either reship the item (if available) or issue a full refund .

  • Claims must be reported within 15 business days of the posted shipping date .

Damaged Items

  • Keep all original packaging and contents

  • Take clear photos of the damage

  • Notify us within 7 days of delivery 

  • We will assist with insurance claims and replacement/refund

Incorrect Address

  • You are responsible for providing the correct delivery address

  • We cannot be held responsible for packages delivered to incorrect addresses provided at checkout .

8. Returns & Exchanges

Please refer to our separate Returns & Refunds Policy for detailed information. Key points:

  • Returns accepted within 30 days of delivery 

  • Items must be unworn, unaltered, and in original condition

  • Customized or engraved items cannot be returned 

  • Return shipping costs are customer's responsibility unless the return is due to our error 

9. Gift Delivery

Gift Packaging

  • We offer complimentary gift boxes and silver velvet pouches with all jewelry purchases .

  • Add a free gift note at checkout (your personal message, no prices shown) .

  • Premium gift wrapping available for an additional fee (select option at checkout).

Surprise Deliveries

  • All packages are shipped in discreet, unmarked packaging with no indication of jewelry contents .

  • For proposal rings or surprise gifts, we can coordinate with you on timing.

10. Contact Information

Moanco D Jewelry
8410 W Flagler St
Miami, FL 33144

Email: info@monacodjewelry.com
Phone: (306) 603-7405
Store Hours: Monday-Saturday 10am-6pm

For questions about your delivery or to make changes to your shipping address, please contact us immediately at [your email] or call us during business hours